Refund Policy
Velour Scent – Hassle-Free Return & Refund Policy
At Velour Scent, we want you to experience the perfect fragrance every time. However, if something goes wrong, we are here to make it right with a simple, hassle-free return process.
Damaged or Broken Products
If your order arrives damaged or broken, we sincerely apologize! You can request a return within 5 days of receiving your order. Please ensure the product is unused and in its original packaging.
How to Request a Return
- Contact Us – Email us at [your email] within 5 days of delivery.
- Provide Details – Share your order number, images of the damaged product, and a brief description of the issue.
- Approval & Assistance – Once approved, we will guide you through the return process.
Refund or Replacement
You may choose a refund or a replacement for the damaged item. Refunds will be processed to your original payment method and may take 5-7 business days to reflect in your account.
We are committed to ensuring your satisfaction. If you have any questions or concerns, feel free to reach out—because every scent tells a story, and yours deserves to be just right!
