Return & Exchange Policy
Velour Scent Return & Exchange Policy
At Velour Scent, your satisfaction is our priority. If something isn’t quite right, we’re here to make it right with a smooth and hassle-free return and exchange process.
Eligibility for Returns & Exchanges
We accept returns and exchanges for:
- Products that arrive broken or damaged.
- Incorrect items received due to an error on our part.
Timeframe: You can request a return or exchange within 5 days of receiving your order.
How It Works
Inspect Upon Arrival: If you’ve opted for same-day delivery in Karachi, please check your order upon arrival.
Contact Us: Notify us about any issues at support@velourscent.com or call 0300-XXXXXXX.
Provide Proof: Share your order number and photos of the product showing the issue.
Approval: Once approved, we’ll guide you through the return process.
Refund & Exchange Options
Exchange: Receive a replacement for the same product.
Refund: Get your money back via the original payment method within 5-7 business days.
Important Notes
Items must be unused and in their original packaging for a return or exchange.
If the issue is on our end, we will cover the return shipping cost.
We want you to love every scent from Velour Scent. If you have any questions, feel free to reach out—your satisfaction is our promise!
